At KutePawza, we work to make sure your order is processed and delivered as smoothly as possible. Please review the information below before placing your order.
1. Shipping & Delivery
- Shipping Costs: Available shipping options and fees will be displayed at checkout before you complete your purchase.
- Delivery Time: Most orders are delivered within 7–20 business days after shipment, depending on your destination and shipping method.
- Processing Time: Orders are typically processed within 2–5 business days, excluding weekends and holidays.
- Delivery Estimates: Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances beyond our control.
2. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to become active or update.
If you have not received your order within the expected delivery timeframe, please contact us at:
Please include your Order Number so we can assist you more quickly.
3. International Shipping & Customs
Depending on your destination, your order may be subject to customs duties, import taxes, VAT, or other local charges.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
KutePawza is not responsible for delays caused by customs clearance or local authorities.
4. Multiple Shipments
If your order contains multiple products, items may be shipped separately and may arrive at different times.
This can happen when products are fulfilled from different locations.
5. Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us as soon as possible at cs@kutepawza.com.
Please include your Order Number and, where applicable, photos of the damaged item and packaging.
We will review the situation and work with you to determine an appropriate solution.
Questions?
If you have any questions about shipping or your order, please contact our support team:
We aim to respond to customer inquiries within 24 hours.