At KutePawza, we want you to have a smooth shopping experience. Please review our policy below before placing your order.
No Returns
All purchases made through KutePawza are final sale.
We do not accept returns for purchased products, including:
- Change of mind
- Incorrect product selection
- Personal preference
- No longer wanting the product
- Ordering the wrong size, color, or variation
Please carefully review your order details before completing your purchase.
No Refunds
KutePawza does not offer refunds for orders or products.
If an item arrives damaged, defective, or incorrect, we may provide a replacement in accordance with the conditions outlined below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your Order Number
- A brief description of the issue
- Clear photos or videos of the product
- Photos of the packaging, if applicable
We will review your request and, if the issue is confirmed, may provide a replacement at no additional cost.
Replacement Policy
Replacement requests may be considered when:
- The item arrived damaged
- The item is defective
- The wrong item was sent
- An item is missing from your order
Replacement availability is subject to product availability.
If the original item is unavailable, we will contact you to discuss an appropriate solution.
Non-Eligible Requests
We do not provide replacements for:
- Products that have been used improperly
- Damage caused by misuse, accidents, or normal wear and tear
- Products damaged after delivery
- Change-of-mind requests
- Incorrect product selection
- Incorrect shipping information provided by the customer
- Requests submitted more than 7 days after delivery
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
If you need to cancel your order, please contact us as soon as possible at:
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about this policy or an issue with your order, please contact us at:
KutePawza Customer Support
Email: cs@kutepawza.com
Please include your Order Number so we can assist you more quickly.
We aim to respond to customer inquiries within 24 hours.