At KutePawza, different products may have different processing and delivery times depending on how they are fulfilled.
Please review the information below before placing your order.
1. Tote Bags
Our Tote Bags are made to order and typically require:
- Production Time: 2–7 business days.
- Shipping Time: 3–7 business days after production.
- Tracking: Tracking information will be sent by email once your order has shipped.
Production and delivery may take slightly longer during holidays or periods of high demand.
2. Cat Products
Our cat products are fulfilled by international suppliers and may ship from different locations, including China.
- Processing Time: 2–5 business days.
- Shipping Time: 7–20 business days after shipment.
- Tracking: Tracking information will be sent by email once your order has shipped, when available.
Delivery times may vary due to customs, carrier delays, holidays, weather, or other circumstances beyond our control.
3. Orders With Multiple Products
If your order contains products from different categories, such as Tote Bags and Cat Products, they may be shipped separately because they are fulfilled by different partners and locations.
You may receive multiple packages, and your items may arrive at different times.
4. Shipping Costs
Available shipping options and fees will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the product, destination, and shipping method.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to become active or update.
If you have not received your order within the expected delivery timeframe, please contact us at:
Please include your Order Number so we can assist you more quickly.
6. Customs & Import Fees
International orders may be subject to customs duties, import taxes, VAT, or other local charges depending on your destination.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
7. Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us at cs@kutepawza.com as soon as possible.
Please include your Order Number and, where applicable, clear photos or videos of the damaged item and packaging.
We will review the issue and work with you to determine an appropriate solution.
Contact Us
If you have any questions about shipping, please contact:
KutePawza Customer Support
Email: cs@kutepawza.com
We aim to respond to customer inquiries within 24 hours.